SHIPPING & RETURNS
SHIPPING POLICY
Orders are picked and packed within one to two business days, Monday through Friday, and orders placed before 2pm ET usually go out the same day. Shipping is free on US orders over $35, with a flat rate shown at checkout below that. Standard US delivery runs three to seven business days, and every order gets a tracking number by email the moment the label is created.
We ship to all fifty states, and we don't ship to PO boxes above a certain weight. If a package shows as delivered but never arrived, check with neighbors and your local post office first, then tell us within fourteen days and we'll open a carrier claim with you. Once a package is in the carrier's hands we can't speed it up, but we can chase it, and if it's confirmed lost we replace it.
RETURN & EXCHANGE POLICY
Unused items can come back within thirty days of delivery for a full refund, as long as they're in the condition they arrived in with any original packaging. Start the return by messaging us with your order number and what you want to send back, and we'll reply with a return address and instructions. Refunds go to the original payment method within five business days of the item reaching us, and checkout is handled by our Wix store, so the refund is issued there.
Exchanges work the same way: tell us what you'd rather have and we'll reserve it while your return travels back, then ship the replacement once it arrives. If something arrived damaged, defective, or wasn't what you ordered, send a photo with your message and we'll cover return shipping and send a replacement right away. Return shipping is on us only in those cases; for a change of mind, it's yours to cover.